Acceptable Use Policy

This policy applies to every seller, every team member they invite, and anyone else who uses the Service. Store owners are responsible for their store and for what their team does in it.

The law of the Maldives applies to every store. If something is illegal to sell, advertise, import or deliver in the Maldives, it is not allowed on Open Online, even if this list does not name it.

• Anything illegal under Maldivian law, or stolen goods
• Alcohol and alcoholic products, pork and pork products, and any other goods whose sale to the public is restricted in the Maldives
• Narcotics, controlled substances, psychoactive substances and drug paraphernalia
• E-cigarettes, vapes and their liquids, and tobacco products other than as the law allows
• Weapons, ammunition, explosives, fireworks, and parts or accessories for them
• Counterfeit or replica goods, and anything that infringes someone’s trademark, copyright or other rights
• Sexually explicit material, sexual services and adult products
• Gambling, betting, lotteries, and paid raffles or prize draws
• Protected wildlife and products made from it, such as turtle shell, shark products, and coral
• Prescription medicines, and medicines or health products that are not registered for sale in the Maldives
• Hazardous chemicals and dangerous goods that the public may not buy
• Identity documents, personal data, accounts or login details
• Investment schemes, pyramid or multi-level recruitment schemes, unlicensed lending, and money transfer services
• Content or goods that promote hatred or violence against any person or group, or that breach Maldivian law on religion or public decency

Some goods and services can be sold only with a licence, registration or approval, for example food, cosmetics, supplements and health products, or services that need a professional licence. You may sell them only if you hold everything the law requires, and you must be able to show it to us if we ask.

You must not:

• Take payment for goods you do not have or do not intend to deliver
• Describe products, prices, stock, delivery times or discounts in a false or misleading way, or add hidden charges
• Pretend to be another person, brand or store, or link an Instagram account you do not control
• Publish fake reviews, testimonials or statistics
• Mark an order as paid without receiving the money, or treat a slip image as payment without checking your account
• Ask shoppers for their card details directly, or send them to a payment page that is not your own
• Use a payment gateway account that is not yours or that you are not authorised to use
• Refuse a refund or return that the law or your own store policy requires

• Use shoppers’ details only to handle their orders and to contact them about those orders, or as they have agreed
• Never sell, share or publish shoppers’ details, or add them to marketing lists without their consent
• If you send order alerts to a Telegram group, keep it to people who work on your store
• Never send spam or unsolicited messages
• Never harass, threaten or discriminate against shoppers

• Only import or upload photos and texts that you own or have permission to use
• Do not use AI features to produce content that this policy prohibits, or to try to make them behave in ways they are not meant to
• Check every AI draft before you publish it. Published content is your responsibility

You must not:

• Try to access another store, another account, or data you are not permitted to see
• Probe, scan or test the Service for weaknesses without our written permission. If you find a security problem, report it to us instead
• Attack, overload or disrupt the Service, or upload malware
• Get around limits, security checks or plan restrictions, for example by creating several accounts to repeat a free trial
• Scrape or harvest data from the Service or from stores by automated means, other than search engines indexing public pages
• Share your sign-in with others. Invite them as team members instead
• Resell the Service, or use it to run stores for others outside what your plan allows

Anyone can report a store using the Report link on the store, or by emailing hello@crode.online. Tell us what is wrong and, if you want a reply, your email address. We review every report. Shoppers with a problem about an order should contact the seller first, as our Refund Policy explains.

Depending on how serious the breach is, we may:

• Ask you to change or remove a product or content by a deadline
• Suspend the store. A suspended store shows as unavailable to shoppers, and its dashboard cannot be changed until the store is restored
• Close the account, for serious or repeated breaches such as fraud, illegal goods or putting shoppers at risk
• Keep records and report to the police or other authorities where the law requires it

A suspended store keeps its data. You still have to complete or refund orders that shoppers have already paid for. Subscription fees are not refunded for a period in which a store was suspended because it broke this policy.

If you think we made a mistake, email hello@crode.online with your store name and why. A person who was not involved in the original decision will review it where possible, and we restore the store as soon as we find the suspension was not justified or the problem is fixed.

We may update this policy, for example when the law changes. We will tell active sellers about material changes by email or in the dashboard at least 30 days before they take effect, unless the change is needed at once to follow the law or protect people. See also our Terms.

The Service is operated by NAPCO Group PVT LTD, Ga. Aakashvilla, K. Malé, Maldives (Registration No. C21812025, TIN 1175832).

To report a store or ask about this policy, email hello@crode.online.